Shipping, Delivery and Returns
All of your goodies are delivered by Royal Mail 2nd class. The charge for delivery is £3.99 per order which will be added on in your check out. This covers the delivery fees, payment fees and the cost of packaging for delivery. All orders are expected to arrive to your delivery address within 5 working days of your order.
If you are not home when your items are delivered standard Royal Mail procedure will be followed; taken to your local depot for you to collect or left with a neighbour. Because all of our products are Vegan they will be fine to be at room temperature for the delivery process.
We try our very best to ensure the best quality of the chocolates sold, and take precautions to prevent damage. However sometimes in the post, chocolates may become broken. If you have any concerns please do not hesitate to contact us.
If you change your mind, chocolates can cancelled/returned within 14 days of purchase/delivery. This is providing the packaging (including delivery box) has not been opened at all (ensuring product is still okay to be resold). Returning the chocolates will be at your own expense if the product has already been dispatched when you get in contact with us to cancel. If I have not dispatched your order by the time you cancel, a refund will be processed. Please contact us for more information.
If your item arrives not matching the description of the item which you have ordered, you may be entitled to a refund. If products do not match the description of the item you paid for, please contact us within 30 days of purchase and we will help resolve the issue. When you are entitled to a refund it will be issued when the product is returned, with the postage paid at your own expense.
We will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfil your order
- For legal reasons (like paying taxes)
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